Instructor Support

Start Here

Return to the myITcertificationlabs home page.
In the "Register or Buy Access" box, click Instructors.
Click I need to request access.
Click Login.
Choose the option that best describes your institution (e.g., “Two- or four-year college or university).
Enter your email address in the fields provided.
Select Yes, Agree to Terms.
Fill out the required fields in Step 3, and click Submit. Your request will be submitted to Pearson for validation to ensure your status as an instructor. If your request is approved, an access code will be sent to the email address you provided.

Return to the myITcertificationlabs home page.
In the "Register or Buy Access" box, click Instructors.
Click I already have an access code.
Click I accept after reading the Pearson License Agreement and Privacy Policy.
Do you have a Pearson Education account?
- If Yes – fill in your username and password (TIP! Choosing Yes and using your existing account will allow you to use the same username and password you use for your other Pearson products)
- If No – Create a username and password per the guidelines provided.
- If Not Sure – Enter your email address and click Search.
Enter your access code and click Next.
Check or enter required information in the appropriate fields.
Review and print your Confirmation and Summary page (a confirmation will also be sent to your email address). TIP! Be sure to take note of your username and password—write them down or save them on your computer in a place you will not forget.

Still need registration help? Check out our Smartguide.

Return to the myITcertificationlabs home page.
In the "Returning Users" box, click Log In.
Follow the on-screen steps, and enter your Login name and Password in the Fields provided.
Click Login.

Please provide your students with the following information to help them register for myITcertificationlabs:

Your school's zip code.
Textbook information - including author, title, and edition.
A Section/Course ID. A Section/Course ID will look something like CRSCDRS-200304.

For more information about student registration and login and to download handouts for the first day of class, see our Student Support page.

Have a question about getting started with myITcertificationlabs, or have a support issue? Start by searching our Online Knowledgebase .

Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.

Here you can:

Visit http://247pearsoned.custhelp.com for chat and phone support hours.